About NEXperience:
NEXperience is a cutting-edge BPO company dedicated to transforming customer experiences through innovation, technology, and unparalleled service. We specialize in delivering tailored solutions for clients globally, with a strong emphasis on quality and efficiency.

Position Overview:
We are seeking a dynamic and experienced HR Generalist with a strong background in the call center industry to join our growing team. The ideal candidate will play a key role in managing all aspects of human resources, fostering a positive work environment, and supporting the company’s growth objectives.

Key Responsibilities:

• Recruitment & Onboarding:
  • Source, interview, and onboard candidates for various call center positions.
  • Ensure smooth integration of new hires into the organization.
• Employee Relations:
  • Act as a point of contact for employee concerns, resolving issues promptly and effectively.
  • Foster a positive and collaborative workplace culture.
• Training & Development:
  • Coordinate training programs to enhance employee skills and knowledge.
  • Partner with department heads to identify training needs specific to the call center environment.
• HR Operations:
  • Manage payroll processing, attendance, and employee records.
  • Develop, implement, and maintain HR policies and procedures in compliance with local labor laws.
• Performance Management:
  • Oversee performance appraisals, set KPIs, and facilitate feedback discussions.
  • Work with managers to identify top talent and address performance challenges.
• Compliance & Reporting:
  • Ensure compliance with labor laws and industry regulations.
  • Prepare HR reports, analytics, and metrics to support business decisions.

Qualifications:

• Experience:
  • Minimum of 3-5 years of HR experience, with at least 2 years in the call center industry.
  • Proven track record in managing recruitment, employee relations, and HR operations for large teams.
• Education:
  • Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Skills:
  • Fluent in English (spoken and written); strong communication skills are a must.
  • Exceptional problem-solving and conflict-resolution skills.
  • Proficiency in HR software and tools, such as HRIS systems.
  • Strong understanding of labor laws and compliance requirements in Egypt.
• Personality Traits:
  • Detail-oriented, organized, and adaptable to a fast-paced environment.
  • Empathetic and approachable, with a passion for employee well-being.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A collaborative and inclusive work culture.
• The chance to make an impact at a rapidly growing organization.