Job Purpose

• Provide accurate and timely responses to patient medical inquiries.
• Ensure all advice aligns with Saudi Arabian healthcare regulations and best practices.
• Apply strong knowledge of medical protocols and excellent communication skills.
• Demonstrate familiarity with the healthcare landscape in the Kingdom of Saudi Arabia.

Key Responsibilities

• Respond to patients’ medical questions and inquiries via chat or other communication channels in a professional and empathetic manner.
• Provide evidence-based medical advice in line with Saudi Ministry of Health guidelines.
• Triage and escalate urgent or complex cases to the appropriate medical team or healthcare provider.
• Maintain accurate patient interaction records in the system.
• Collaborate with pharmacists, doctors, and other healthcare professionals to ensure consistent, high-quality medical support.
• Stay updated on Saudi Arabian medical regulations, prescription policies, and healthcare standards.
• Support in creating patient education materials and FAQs for common medical inquiries.
• Participate in training sessions to enhance knowledge and maintain compliance with KSA healthcare regulations.

Qualifications

• Bachelor’s degree in Pharmacy is a MUST.
• Minimum of 2 years’ experience in the Saudi Arabian healthcare market.
• Passing the KSA Prometric Exam is a strong plus.
• Strong understanding of Saudi MOH regulations, prescription laws, and medical ethics.
• Excellent written and verbal communication skills in Arabic (English proficiency is a plus).
• Ability to handle sensitive medical information with confidentiality and professionalism.
• Strong problem-solving skills and ability to make quick, sound clinical decisions within scope.